All I can say is that moving forward I am going to be better about sending proof with every communication I have with the customer. I'm going to screenshot everything and resend it back to the customer for confirmation. I will track every last penny in the refund to make sure that it arrives where it's supposed to go in a timely manner. Except that I already do that, I provided this customer with screenshots, I explained to this customer how third parties released their funds to banks, I did all of that. So then, what is the point of this blog? The point of this blog is to let other small business owners know that sometimes a bad review is just that. It's just a bad review from someone who maybe was just having a bad day. I think going forward I am going to keep doing what I've always been doing and that is providing excellent customer service. Sometimes my friends, you can do everything right and someone is still unhappy.