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3 Reasons You Need a Small Business Mentor and How to Find One

3 Reasons You Need a Small Business Mentor and How to Find One 0

You need honesty, reliability, and accountability in a successful mentoring relationship.  1. Honesty and Inspiration You need someone who is go...
  • Analisa Byrd
Got a Bad Review: Now What Do I Do?

Got a Bad Review: Now What Do I Do? 0

All I can say is that moving forward I am going to be better about sending proof with every communication I have with the customer. I'm going to screenshot everything and resend it back to the customer for confirmation. I will track every last penny in the refund to make sure that it arrives where it's supposed to go in a timely manner. Except that I already do that, I provided this customer with screenshots, I explained to this customer how third parties released their funds to banks, I did all of that. So then, what is the point of this blog? The point of this blog is to let other small business owners know that sometimes a bad review is just that. It's just a bad review from someone who maybe was just having a bad day. I think going forward I am going to keep doing what I've always been doing and that is providing excellent customer service. Sometimes my friends, you can do everything right and someone is still unhappy.
What I Learned When Researching USP

What I Learned When Researching USP 0

What I believe your USP boils down to is, how is your product better than your competition at providing a solution to your target audience's main problem to solve. Your customer's needs require your attention and need to be met. When a baby cries, you feed them. When your car needs gas, you fill the tank. How do you determine how and what you will feed your baby or what type of gas you will use in your car? Cost? Quality? Both? This is when a customer looks to your USP to answer their question, "how will this product meet my needs and how is it better than another brand's?" 

  • Analisa Byrd