Stylish Entrepreneur
3 Reasons You Need a Small Business Mentor and How to Find One
You need honesty, reliability, and accountability in a successful mentoring relationship. 1. Honesty and Inspiration You need someone who is going to give you no-nonsense, honest feedback about your small business. You need someone who will be ruthless and not hold back because they are afraid to hurt your feelings. Sugar coating things will not lead to improvement, do not pick your best friend to provide honest feedback. You need someone who will be trustworthy, truthful, and will help you solve problems but not solve them for you. Honest feedback can often lead to someone challenging you and the way...
Got a Bad Review: Now What Do I Do?
Bad Product Review Bad Shop Review Low Customer Rating Product Based Business
All I can say is that moving forward I am going to be better about sending proof with every communication I have with the customer. I'm going to screenshot everything and resend it back to the customer for confirmation. I will track every last penny in the refund to make sure that it arrives where it's supposed to go in a timely manner. Except that I already do that, I provided this customer with screenshots, I explained to this customer how third parties released their funds to banks, I did all of that. So then, what is the point of this blog? The point of this blog is to let other small business owners know that sometimes a bad review is just that. It's just a bad review from someone who maybe was just having a bad day. I think going forward I am going to keep doing what I've always been doing and that is providing excellent customer service. Sometimes my friends, you can do everything right and someone is still unhappy.
What I Learned When Researching USP
What I believe your USP boils down to is, how is your product better than your competition at providing a solution to your target audience's main problem to solve. Your customer's needs require your attention and need to be met. When a baby cries, you feed them. When your car needs gas, you fill the tank. How do you determine how and what you will feed your baby or what type of gas you will use in your car? Cost? Quality? Both? This is when a customer looks to your USP to answer their question, "how will this product meet my needs and how is it better than another brand's?"